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Case Studies

JetBlue Bridges Leadership Gap With Comprehensive Development Program for Crewleaders

Danbury Health Systems - A not-for-profit regional medical center - Uses MBTI® Assessment to Develop More Effective Leaders

MassMutual - Sales Agents Turn to Strong Assessment for Targeted Marketing - Increasing Agent Profitability and Retention

St. Luke's Hospital & Health Network - Two-Year Long Application of CPI TM Instrument Results in ROI Exceeding 3,000 Percent

Sony Corporation - Developing a Common Language for Self-Awareness Using the Myers-Briggs® Assessment

Southwest Airlines - Creating a Corporate Culture That Soars with the MBTI® Assessment

Ernst and Young - International Accounting Firm Strengthens New Leadership Using MBTI® Instrument

St. Luke’s Hospital & Health Network - Bolstering Staff Soft Skills Helps Hospital Face Major Challenges

AIM AIM Investment Services - Leadership and Team Development Solution Improves Disaster Preparedness

Nokia - Finds New Ways to Deliver Assessment-Based Coaching and Career Development

Kaiser Permanente - Using Myers-Briggs® Assessments to Enhance a Broad Range of Training

Marriott - Leading the Way to Customer Satisfaction

Texas Instruments - SkillsOne™ Technology Enables Texas Instruments to Get More out of Assessments

Shaffer Title - Uses Myers-Briggs® Assessment to Develop Common Corporate Language, Jump-Starting Growth

Call Centers Can Increase Customer Satisfaction Through Effective Conflict Management - New Study Finds That Call Reps' Preferred Conflict-Handling Styles Affect Customer Satisfaction

Interior Health Authority of British Columbia - Improving Communication and Team Building with the MBTI® Instrument

UCSF Center for the Health Professions - Advancing Leadership Skills to Build a Safer Health System

US Military - Identifying Military Leaders, Building Competencies with CPP’s CPI 260™ Assessment and Research Services

NovaStar - Building a World-Class Learning Organization with the Myers-Briggs® Assessment

Baptist Health Care - Where Staff Retention Drives Patient Satisfaction

Delta Associates - Assessments are an Essential Part of The Delta Associates' Executive Coaching and Consulting

Baptist Health Care - Contented Employees Mean Satisfied Customers for Baptist Health Care

Pixio Software - Start Up uses the MBTI® Assessment to Improve Communication


		Customer Quotes
		........................................................................ "Hallmark Cards, Inc. uses the MBTI® instrument for employee development, and it has done wonders for our company. All middle and senior managers take the Step II as part of their management development, and many of themwant their teams to go through it as well. Step II does much to explain why 'same types' may look so different but, more importantly, it is a critical piece of understanding the value of diversity." --Dr. A. C. Lampe, Hallmark Cards

		........................................................................ "We find working with CPP to be an easy and positive experience. They have a very strong customer-orientation and an array of products that meet our organization's developmental needs. At Moses Cone Health System, our patients depend on us for high quality, compassionate care. To accomplish this, we must develop strong leaders and make sure we have the right people in the right positions now--and in the future. CPP products like the FIRO-B, MBTI® and TKI instruments support our efforts by providing a foundation for leadership development and succession planning programs." --Joan Evans, Director Organizational Development, Moses Cone Health System

		........................................................................ "I regularly use the MBTI® and TKI assessments in my workshops for Supervision, Team Building, and Interpersonal Communication Skills. Both instruments give the participants wonderful insights into their personalities and behaviors which results in high performing individuals and teams and ultimately, stronger outcomes for their businesses." --Charles Shearin, Vicore Inc.

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