The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling instrument for understanding how different conflict-handling modes, or styles, affect interpersonal and group dynamics and for learning how to select the most appropriate style for a given situation.
The TKI tool has been used successfully by businesses, educators, and organizational development professionals for over 30 years. Scoring for the TKI assessment is based on a revised norm sample and is presented in the updated TKI Profile and Interpretive Report with a more personalized analysis of results.
Benefits of the TKI tool:
- Offers a pragmatic, situational approach to conflict resolution
- Demonstrates how and when to use the five conflict-handling styles effectively
- Helps to initiate safe and productive dialogue to deal with conflict situations
- Can be administered online or in a self-scorable format
“At Baker Hughes we use the TKI, with our employees at the supervisory level to help them understand how they approach their employees in a conflict situation. It is really useful to make them aware that there are different ways of approaching conflict and that there is no wrong or right answer but that the cleverest thing to do is to be flexible enough to adapt your style to the situation."
-Marcela Castagnino - Sr Training Specialist LAR– Baker Hughes
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TKI Sample Reports
TKI Product Applications
TKI Data Sheet
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